Raiffeisen Bank Business App

2020–2022

10x faster money transfers for business owners

10x faster money transfers for business owners

I developed an innovative payment flow for business owners, replacing the previous 3-day wait with instant, 24/7 transfers. This feature was part of a B2B app for Austria’s largest bank, serving the Russian quarter.

Challenges

Challenges

Users' view — The bank doesn’t support instant transfers—payouts stop after 7 PM, don’t work on weekends, and take up to three business days

Users' view — There is no opportunity in the bank to cash out money fast to my private account to another bank.

Company's view — We need to increase penetration with the mobile app among web users

Company's view — We need to increase penetration with the mobile app among web users

Exploring technology
in the B2C app

Exploring technology
in the B2C app

We looked at the existing solution in the B2C app and realized we could reuse it for business payments.

Already integrated into Raiffeisen Bank’s B2C app and growing fast since 2019, the tech was a natural fit for our B2B product.


Developed by the National Bank of Russia, this technology enables 24/7 phone transfers across 200+ banks with 0% commission.

The chart below illustrates the technology's rapid growth since 2019.

Market research

Market research

We also researched current solutions in the B2C market and found that everyone used the same technology for fast money transfers.

So, we decided to reuse this technology for our B2B app.

Solutions

Solutions

One click to instantly activate and start a fast money transfer

One click to instantly activate and start a fast money transfer

Our first approach showed a data-entry screen, but low activations led us to a one-click activation landing.

Various entry points for transfer activation

Various entry points for transfer activation

Fast recepient phone number search

Fast recepient phone number search

To simplify payments, I integrated the contact list, prioritizing the owner's number while allowing transfers to any number.

Easy access to the popular banks

Easy access to the popular banks

There are more than 200 banks listed, so I've placed the top 5 banks at the forefront, with Raiffeisen Bank taking top priority.

Full payment scenario

Full payment scenario

Results

Results

CR to successful payment

CR to successful payment

63%

63%

Time

Time

3 days
Few minutes

3 days
Few minutes

Working hours

Working hours

Weekdays only24/7

Weekdays only
24/7

Next project → Main screen redesign

Next project → Main screen redesign

Raiffeisen Bank Business App